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End-to-end distribution

From manufacturer to ward, in eight stages

Every product passes through the same controlled route, so customers know where stock came from, what it is registered for, and when it expires.

Manufacture & QA

Production at the Kanghua facility in Nanchang under its ISO and CE quality systems, with lot numbers assigned at source.

Kanghua

Regulatory & import

MHRA registration checked per product, UK labelling confirmed, and the import documents and certificates filed before stock is released.

Wise Global

Warehousing

Stock held in controlled conditions, tracked by lot and expiry date, and issued first-expired, first-out.

Wise Global / 3PL

Order intake

Orders arrive via NHS distribution, a direct private hospital account or a quote request, and are checked against stock and account terms.

Wise Global

Pick & dispatch

Orders picked to lot level, packed with a delivery note showing product codes, lots and expiry dates, and dispatched on a tracked service.

Wise Global / 3PL

Delivery

Delivery to the ward, theatre or stores, with the recipient's signature. Northern Ireland deliveries follow their own routing and paperwork.

Carrier

Invoicing & account

Invoices issued against the purchase order reference, with statements, replenishment schedules and a named account manager.

Wise Global

Vigilance, recall & returns

Adverse incidents reported to the MHRA, field safety notices and recalls run to lot level, and returns and complaints logged and resolved.

Wise Global / Kanghua
StageWhat the customer receivesRecords kept
OrderOrder confirmation with product codes, quantities and expected dispatchPurchase order reference, account, approval
DispatchDelivery note and tracking referenceLot numbers and expiry dates per line
InvoiceInvoice against the purchase order and account statementsPrice list version and terms agreed
Recall or alertNotice to affected accounts with lots and actions requiredLot trace from manufacturer to delivery site

Dispatch times, delivery windows and service levels are confirmed in your account agreement.

Ready to order?

Browse the catalogue and send one quote request, or talk to our team.