From manufacturer to ward, in eight stages
Every product passes through the same controlled route, so customers know where stock came from, what it is registered for, and when it expires.
Manufacture & QA
Production at the Kanghua facility in Nanchang under its ISO and CE quality systems, with lot numbers assigned at source.
KanghuaRegulatory & import
MHRA registration checked per product, UK labelling confirmed, and the import documents and certificates filed before stock is released.
Wise GlobalWarehousing
Stock held in controlled conditions, tracked by lot and expiry date, and issued first-expired, first-out.
Wise Global / 3PLOrder intake
Orders arrive via NHS distribution, a direct private hospital account or a quote request, and are checked against stock and account terms.
Wise GlobalPick & dispatch
Orders picked to lot level, packed with a delivery note showing product codes, lots and expiry dates, and dispatched on a tracked service.
Wise Global / 3PLDelivery
Delivery to the ward, theatre or stores, with the recipient's signature. Northern Ireland deliveries follow their own routing and paperwork.
CarrierInvoicing & account
Invoices issued against the purchase order reference, with statements, replenishment schedules and a named account manager.
Wise GlobalVigilance, recall & returns
Adverse incidents reported to the MHRA, field safety notices and recalls run to lot level, and returns and complaints logged and resolved.
Wise Global / Kanghua| Stage | What the customer receives | Records kept |
|---|---|---|
| Order | Order confirmation with product codes, quantities and expected dispatch | Purchase order reference, account, approval |
| Dispatch | Delivery note and tracking reference | Lot numbers and expiry dates per line |
| Invoice | Invoice against the purchase order and account statements | Price list version and terms agreed |
| Recall or alert | Notice to affected accounts with lots and actions required | Lot trace from manufacturer to delivery site |
Dispatch times, delivery windows and service levels are confirmed in your account agreement.
Ready to order?
Browse the catalogue and send one quote request, or talk to our team.